Pa unemployment call center problems

Pennsylvania Secretary of Labor and Industry Julia Hearthway says they are working diligently to fix problems with Pennsylvania’s unemployment benefits hotline.  The call center is receiving a record number of calls.  In November alone call centers received more than 15 million calls. January is usually the busiest month. Hearthway says she expects things to improve over the next three to six months.

A loss of $30 million in federal funding forced the state to close a call center in Philadelphia in August, putting 75 people out of work. They expect to lose more funding this year. Lawmakers say they will try to put together some sort of state funding package to try to help.

Because of the amount of calls State Police are also looking into where they came from and whether any of the calls are part of any sabotage efforts.

The toll-free number for unemployment in Pennsylvania is 1-888-313-7284. They recommend calling on the slower days: Wednesday, Thursday or Friday later in the day. It closes at 4 p.m. They also say using a landline phone may get you an answer quicker than a cellphone.

Secretary Julia Hearthway says people wishing to file claims can also try the website or fax line. The fax line is dedicated to people who have questions with their claims. That fax number is 717-525-5160.

What they are doing to fix the problem:
1. Called back 117 temporary workers
2. Established fax line 717-525-5160
4. Improved training
5. Upgraded phone system
6. Improved website www.uc.pa.gov

For more information about Pennsylvania Unemployment Compensation click here.

6 comments

  • Greg

    Yes…I hope they get something done soon,I'm tired of being on the phone for 2 hours before I get a person on the phone…When sometimes I only have a few simple questions

  • bordeaux11611

    Isn't the unemployment rate supposedly DOWN significantly, so much so that they eliminated Tier 4? Why are they having such a MAJOR problem with people not getting their calls through then? Because the figures are off, they are making the job outlook seem a lot better than it actually is, and many people are aware of this! The job situation is much worse than ever before, not better! Somebody is lying! How about if somebody looks into that? I heard that the wait was at least 4 hours long and that was with land phones.

  • Edilberto Durano

    This is very unfortunate, The government needs to do something fast about this problem. Too many people are losing their jobs. Solutions we need solutions.

  • Felicia Shariff

    I'm taking this case to the Supreme Court. I have applied for OVER 68 jobs and they CUT ME OFF OF EUC BECAUSE I'M ARABIC. JUSTICE WILL BE SERVED TODAY. THIS IS A RACIAL AND WHITE SUPREMECY CASE AND IT WILL BE HEARD BY JUSTICE CLARENCE THOMAS. ALSO, SOMEONE WAS PLAYING GAMES WITH THE PA UNEMPLOYMENT PAYMENT WEB SITE AND THEY POSTED FALSE INFORMATION REGARDING PAYMENT OF MY EUC BENEFITS. THIS IS RACIAL DISCRIMINATION. I WILL TAKE THIS SITUATION TO DAN DEASY'S OFFICE FIRST!! SOMETHING FISHY IS GOING ON WITH MY NAME. I WILL SUE HIS OFFICE, THE PRESIDENT, CONGRESS AND ANYONE THAT DID THIS TO ME.

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