Diabetes service dog not properly trained, dissatisfied in Virginia-based company

Amazon is a Diabetes service dog trained to help monitor blood sugar levels. Mickie Hollinger raised money for the dog, to surprise her daughter Marissa and help give her peace of mind.

“If she goes too low like in the 30’s, some people start passing out and going into a coma. If you go too low you will die. too high, you can go into a coma, have seizures,” said Mickie Hollinger.

Hollinger says Amazon is barely alerting them about her blood sugar levels. “We understand he’s not going to catch them all he’s a dog, but he should be catching more than what he is,” said Hollilnger.

She says what she got was an expensive pet, not a properly trained service dog.

“He counter surfs, you make him sit, he will sit for like two seconds and then he is off and running. you can give him a command and he just doesn’t listen,” said Hollinger.

Dan Warren with Service Dogs by Warren Retrievers says they provide comprehensive training to each family, the training is ongoing. He says it stopped for the family because they breached their financial and material obligations under their contract. He is suing to get Amazon back because the family still owes money.

Mickie says she stopped paying because Amazon does not alert like he is supposed to. “Our total was $18,875, we have paid over $14,000,” said Hollinger.

Hollinger is not alone in her dissatisfaction. According to the website for the Attorney General in Virginia, where the company is based, 26 complaints have been filed against the organization Service Dogs by Warren Retrievers formerly known as Guardian Angel Service Dogs, Inc.

25 complaints are still pending. Warren says those are erroneous complaints. Dan Warren says those complaints are erroneous.

64 comments

  • Stopdogscammers

    This is interesting. Where in the contract does it state that he stops training the dog if th family does not pay? Matter of fact, the family is not supposed to be paying for this, the organization is supposed to assisting with fundraising events. What the article did not report is that this family stopped receiving training so they stopped paying.

  • karen

    I know of this family and met amazon a few times. when I seen him for the first time he was alerting to the young girl they got him for plus another diabetic. I know these D.A.D.S. work if YOU work with them. the trainers can't be there 24/7. it's constant training. WARREN RETRIEVERS ROCK…

    • Stop dog scammers

      Really, what do you call an alert? The dog pawed when it arrived, it pawed for a treat. Thats not an alert its a trick. Karen, I donlt think you should be talking since your niece is one of the people who complained she was scammed and screwed by Warren

      • Stop dog scammers

        This was just forwarded to me. Karen, this is your niece is it not???
        Heather Laughman Gross
        I want what I paid for at this point. Here are my things:
        Back in the groups- for support and its how he communicates important stuff about dogs, required eye exams, etc. If I'm out I have no way of being informed or get the support I need. I have never publicly bashed him or organization.
        Certified trainers at my home
        Full release of ownership of rocket
        My vet to have a credit card on file to pay for any expense of rocket's till balance is gone (I believe my balance should be around $1,532.55). Since the last few he is never in the office and then tells me to stop checking up because he has competent staff to handle these things but then they don't get paid anyways.
        No back lash of any kind for friends I hold or delete or posts I make on my personal wall.
        Rocket cost $20,500. I paid that and almost another $4,000. I have been able to use some on invisible fence and two vet bills out of seven. Balance is above.
        Training I had so far was delivery Jan 2nd through 5th. Then 90 day training march 22nd and 23rd. None of the days even totaled 8 hours except the first day Jan 2nd. Rocket was delivered very late Jan 1st with no training.

        • Jacey

          Very low, what you have done here is exposed the hate you have for anyone who may have an opposite opinion than yours and that in itself discredits what you thought you were going to accomplish. I am appalled at the behavior, name calling, throwing people under the bus, trying to discredit someone's positive comment. Shows what kind of people you are. Very sad.

          • Michelle

            It's really sad how people can continue to be brain washed and support an organization that continues to lie, take money from families, take dogs back, sue families and the list goes on. EXPOSE the hate …….I'm glad you think this man does no wrong, try having non stop vet bills, emails from Dan Warren wanting money after promising a trainer will show up 2 weeks before she is due, the trainer never showing up, your dog going through 3 surgeries because his tissue is exposed from his stomach with 3 inch holes in it, non stop allergies from being overbred and a 2week immune system, a body full of bacteria that his skin turns black, filled with puss blisters, mites since delivery antibiotics, prednisone, ivermectidine, would you like me to continue MISS JACEY !!!! This is what kind of people we are !!! Walk a day in our shoes then feel free to run your your mouth!!

  • Jacey

    I have witnessed this dog and another dog in action alerting to blood sugars of multiple T1 children at one time. It is a miracle to see a dog save a child's life when she drops 300 points in a short amount of time and the dog was relentlessly alerting. I can imagine the amount of training and hard work that has to go into making the dog a successful D.A.D. If the dog is not obeying simple commands like sit, it is not Warren Retriever's fault. They can not be with each dog 24/7 to ensure that the obedience and alert training continues in the home to the standards that I am sure they set very early and clearly. If it is not continued, yes, you will have an out of control dog. I am saddened that someone felt the need to smear Warren Retriever's good name because of what is more than likely the family's fault for lack of adequate follow through.

    • Jacey

      You have that wrong…I am simply saying, I have seen the positive outcome of their training and a families strong commitment to continuing the training when the trainers are not there. I am neither a "friend" of theirs or yours for that matter and I don't appreciate the negativity. How many positive outcomes have there been? How many times has one of their dogs saved a life? I am an eternal optimist and wish to spread good. I can imagine that there have been failures of the system for which the blame falls on multiple components. If you buy a dog and take it to obedience training for 2 hours a week for 8 weeks then your dog won't sit when you tell them to, do you place all the blame on the trainer? I hope not, for that would be foolish. I simply wanted to share a positive outcome to the readers of this article and comments so that they do not base their opinion on one side of the story. Why is that so wrong?

      • Non Kool Aid Drinker

        Jacey, you are a friend of a Warren Retriever dog owner. SLG. And your family member recently asked to join the group of people who are NOT happy with warren retrievers. So is she a spy for warren, or is she unhappy and hasn't informed you all?

        • Jacey

          I wish I understood what the heck you are talking about…SLG??? my family member?? I am very confused. Who gives a crap if I am a friend of a D.A.D owner, that I have witnessed perform miracles? I never said I wasn't nor do I have anything to gain by stating I have seen it work. I am not the one pointing fingers, just stating a fact. I should not be crucified for that. Sorry, you were offended by my factual post.

          • Jacey

            Oh, and that is obvious since I used my real name, I am not afraid of posting factual information that I will gain nothing from. Hmmm.

  • Cool Aide Drinker

    I have to say the stories I have been reading, read between the lines. First of all, what better way not to pay for something, come up with some lies. Second, how is it the companies fault or Dan Warren's fault if your dog isn't doing the obedience you were supposed to be training them in? The trainers come out to you give you the tools to use to teach your dogs the obedience; it's up to you while the trainers are gone to use them. How in the two years’ time every three months when they come out it's Dan's fault or the trainers fault? I think you want an easy way out for your lack of commitment. It's a lot of work, it's takes commitment and dedication and it seems to me a lot of you don't want to take on the responsibility, you want to pass judgment on the man and his company and trainers for your own failure. Third, if the dog isn't alerting is your child or you doing what you are supposed to be, are you involving the dog in the checks, are you rewarding them for catching them? There is a process and if you’re not doing it the dog will stop alerting. Also if your child is running high or low for a period of time your dog will stop alerting. Also in your footage you talk about your dog and the alerts, it seems that you want Amazon to catch all of your daughters highs and lows, is that why you got the dog so that he can take over what you are suppose to be doing, because that is what I am getting out of what you just said in your interview, very confusing? Our dog doesn't catch all of them, but you don't see me going to the news. Our dog might not feel well, maybe ours is tired, stressed out or maybe ours is exhausted from just catching 5 in a row or catching lows and highs for 5 days straight. Let me ask you this, did you even do your research on these kinds of service dogs before you even ventured into getting one? Oh wait you didn't have to, you have experts on your side, or is that just one expert? Fourth, I know there are more working dogs then the false complaints that all of you have been making. You all want to make judgment on people and all the families who say they have working dogs, I can tell you this, you and your clan are not experts, I think you are all jealous because you all just gave up, it was too hard and you just stopped and came up with this elaborate plan to get out of the contract so you wouldn't have to pay, thinking you would be keeping your dogs. I don't know why people are feeling sorry for you that you’re getting your dogs reposed? If you default on your mortgage they foreclose on your house, yes the place that gives you shelter. If you default on your loan for your vehicle, yes the thing that drives you to work so you can make money to pay for things. Yes, just in case you didn't know, it's called the law, when you buy things, or purchase things whether it be for medical or not you need to pay for them, that means money and if you don't they will be confiscated. So, you owe money, breached your contract, not doing what you need to do with your dog for it to alert as well as obedience what the trainers showed you and your spreading lies not only about Dan Warren and his company but families as well, saying they are lying and their dogs don't alert all over face book and you want sympathy? So again, not a trained service dog? It's your responsibility to train them in the obedience, after the trainers leave and if you don't do it because you don't want to, that is your fault. How many times as toddlers did you have to tell your kids something before they understood and got it? Counter surfing, why are you letting your dog up on your counter? If your child keeps going after a specific night light that you have in the socket are you going to keep putting that one in the socket? I have to say, it seems here as well as a lack of common sense. I have to say, we have done everything that the trainers have told us to and our dog alerts, our dog is obedient, our dog gets the juice, meter and insulin. So the facts on the other side of yours still are stronger, our dogs alerts, we do what we were shown, we work hard at it, we are committed, we are dedicated, we don't give up, we stand tall, we are united, we are one, we are family!

    • Stop dog scammers

      This is funny to me. So I guess the 30 families that complained to the AG are liars and the other 75 who have sated their dogs dont work are liars, and the the 14 lawsuits he has filed all together, they are liars too. Yet the 30 families who do support him are all telling the truth. Especially when half of them are now doing work for him. Get a grip. I can prove your dog doesn't work either. Who the hell wants to pay 20k so they can do all the work. The trainers come out and give them tools? Really? for that much money I better be getting more than tools. They are not even certified trainers. And please tell me why AKC has put a stop to Warren Retrievers and their trainers from doing CGC testing. I will tell you why, because they were falsifying the CGC tests and that was posted publicly from AKC themselves. Every day a new family steps out about this company. The proof does not lie. The evidence does not lie. Don't take our word for it. Contact the woman he sued in Florida, the one who outed him and his scam. She had legal proof and court docs to back up her claims and she posted them publicly. Didn't Dan warren get convicted on fraud? Did he not admit in a legal court document that he has NO experience training dogs at all? Did he not admit to taking people's dogs and reselling them for a higher price? Did he not take over 100k from several families and never give them a dog? Is he not being sued for taking a family's money in TX and never giving them a dog? Were there not medical records showing he intentionally delivered dogs with worms, heart murmurs, and inverted vulvas? Was there not evidence that he was breeding dogs with hip dysplasia?? Ms. Cool Aide drinker, keep drinking, cause you are apparently getting drunk off the stuff he feeds you and can't think for yourself.

    • Jovana Flores

      Um news flash, I have NEVER stated my dog does not alert get your facts straight. Damn right I know more then you, if it makes me an expert so be it. I will not stand behind Dan and SDWR. I didn’t walk away because of an issue with my, I walked away because I found out the truth.

    • Jacey

      Again, just putting it into perspective by talking about the positive outcomes there are. How many successfully trained dogs have come out of the program and what is the ratio of successes vs. failures??? I would like to know that information and I think any intelligent person would. Think of the negative outcomes that could occur because someone reads this and chooses to not get a service dog based on only one side of the story. I have no affiliation with the company or the owners/trainers other than seeing the hard work pay off and a child's life saved. I am a believer only because I have witnessed it not because I will gain anything from it.

  • Mickie

    I could go on and on, but I will tell you, Warren Retrievers gave me the option to get out of my contract. Not owe anything else, I opted not to take it.

  • jennifer

    Lol does heather gross forget she wrote me messages complaining about her dog? I will post them. Seems she needs a reminder.

    • Jacey

      I think it is very low to bad-mouth and expose someone's private messages on here who hasn't made a single comment. Talk about vicious behavior. I did not respond to this article because anyone told me to or because I would benefit at all from it. I think that people should know both sides/outcomes. Why is that so wrong and why are you threatened by that so much that you feel you have to retaliate against someone who hasn't even said a word here. What you have all done here is not helped your "cause", you have discredited it simply be showing the kind of people you are. I feel sorry for you all.

    • Jacey

      Wow, guilty by association. Maybe you should go after the people you are supposed to be up against rather than someone who can't help your cause or publicity campaign. Oh, is it because I might hurt your cause or make people doubt you all just a little after this rampage? Maybe try getting worked up over something that would be constructive rather than just making yourselves look bad by showing such hate. I am appalled at the fact that I am being attacked here tonight because I "know" somebody and that someone who hasn't posted on here tonight who just happens to be my friend (oh, how horrible of me!!) I don't give a crap what she has expressed to any of you in the past because I am not commenting on that. I do give a crap that someone feels enough hate to talk and post about what she has said when she hasn't posted one single comment here OR on facebook about this ranting tonight. Obviously you are all threatened by anyone who hasn't experienced what you have (shame on me again for not …) I guess the only way I am allowed to comment without getting ganged up on is if I have a DAD myself and have had only negative experiences to share.

      • Michelle

        According to the trainers families are being sent everything is an alert, when they scratch, pee, rip up anything, poop all over, chew everything up YUP ACORDONG TO SOME TRAINERS they are ALL alerts!! what does that tell you about the company HAHA And I have no problem writing my name

  • Jacey

    sorry, wasn't replying to you Drama Watcher….at least I don't think I am…not sure anymore….but there are a lot of haters tonight aren't there? Choose LOVE!

    • Drama Watcher

      They can't choose love when they hate themselves so much. It's very evident from what they're posting. Certainly nothing constructive from what I can see. Meh, such is the way of children. :-)

  • Anonymous

    Jacey,

    I have only had our dog for about 4 months. And our news story was attack by these people. I don't know who they are and I don't care to either. I'm not friends with many on fb and I don't know who this Heather person is, but I have seen a lot of hateful things these disgruntle people say. They don't even know me and yet they had the audacity to criticize my dog and me for going with sdwr. Who are they anyway to tell someone not to go with a company when one doesn't know them? I however do go on pages and see all the successful stories and I am more than satisfied that I went with sdwr! It's the hate of some that bring out the good in others. For people that are trying to get negativity out about a company, trainers and families for that matter by posting the things that they are, I am very appalled and surprised that people are even listening to them. I stay out of the drama, I have to many other things to worry about. But I felt the need to post tonight. I hope only good comes out of all their immaturity, anger and less than professionalism.

    • Jacey

      Thank you for posting, I am friends with Heather and obviously being crucified for it. She is a beautiful, wonderful person who has a D.A.D. that she does not feel is defective. She wasn't here to defend herself so I felt I needed to stand up for her as I would do for any decent compassionate person that is being hated on and stabbed in the back. I certainly didn't need the drama of last nights conversations and also would normally just ignore the ignorant rantings of others,but would do it again in a heartbeat. When you have to resort to this type of behavior to try to prove a point, it only makes you look hateful and immature.

  • Concerned

    I hope the moderators would kindly remove the posts that are attacking this Heather by name. It's very unprofessional.

    • To Be Fair

      I agree, but if the moderators remove the posts attacking this Heather, then the posts stating where the person in this video did not follow up as she should have, should also be removed. She was being attacked as well. Fair is only fair.

  • TheDogLady

    Let me just say up front–I do not know either of the parties in this article. I clicked on it because I am a certified professional dog trainer, so it caught my interest. I find the Diabetes Alert Dogs very interesting now because I have been diagnosed with type 2 diabetes. I am not going to assign blame to anyone, since I don't have FACTS, and I have no personal experience with either person. Just a few observations based on my experience with dogs, training, and their owners. As a trainer, I can usually get even the worst dogs do what I want them to do based on my experience with reading a dog and it's body signs to know how to handle a situation before it gets out of hand. Most average people don't have that ability. No fault of their own, just my experience, which I have learned from. I deal a lot with aggression, my dogs would never have the issues of the dogs I work with, because when they showed signs of being dominant with me, my children or my grandchildren I nipped it in the bud before it became more than "just a look, or posture". I would imagine the trainer in this situation was able to get this dog in mint condition with it's training based on his knowledge and experience. Follow through for families is not so easy. They often don't catch a problem until it is a full blown behavior issue. Are you treating the dog as a working person, or are you treating it like a pet. You can love the dog, and treat it well, but it does have a job to do and should not be distracted from that. Do you give him clearly defined "down-time" to relax and just be a dog. No one can work 24/7 without a break. Counter surfing–any dog will counter surf given the opportunity. Doesn't make it a bad dog, just an amazing opportunist. How you handle the issue will determine if it continues. I don't leave things out to tempt my dog, especially if I can't be there to supervise his behavior. Let's face it, if he grabs an object, wolfs it down, licks his lips, he's just rewarded his own bad behavior. Punishment is kind of a moot point at that stage. Rewarding good behavior works pretty well. I can put meat, treats etc. in front of my dog, have him "down" on top of it, and he won't take it until I tell him he can. Training, it must be continued every second of every interaction. If you aren't paying attention, you can bet your dog is and learning from everything. A missed opportunity just once, is proof to him that you aren't consistent. Same as a missed opportunity to reward. One thing I can tell you with all of this he said/she said: THE DOG NEVER LIES. I always tell my clients that. I can tell if you are following through with his training at home. I can tell if you are using a proper amount of reward compared to corrections. A dog will get burnt out and unresponsive really fast if he is under-rewarded/over-corrected. He will get really obnoxious if he is under-corrected/over-rewarded. I'm not saying that this is the family's fault, just saying that this might be an issue. As a trainer, I make myself available almost 24/7. I always say, call me if you have a problem, call me if you just have a question, let's get the dog back in here and let me work with it, or , let me come to your place and watch what is happening. You can't just say here, I trained it, you train it, good luck I'll check back in a couple of months. Again, not saying this is the problem either, just speculating that this is a possibility too. I have spent a lot of times in home observing and pointing things out, or working the dog in the home with the family able to watch. Most importantly, I really wish you luck with your dog, and I hope that your daughter fares well. Simple business says, you can't keep the dog and not pay. I am assuming a contract was written so I'm not sure what the terms were under the circumstances. To anyone out there caveat emptor. Beware of anyone who says they can guarantee training for a lifetime. A lot will depend on how the family is able and/or willing to follow through. It is the trainer's responsibility to say "I stand behind my training and will help you as much as I can, but you have to work at it too." There are no "push button" dogs. You have to continue to work with them constantly. Otherwise the dog will think, "ok, is this the time they mean it, or not, let's test and see." Just my 2 cents, for what it is worth.

  • Luke

    As a new puppy owner (not a service animal by any means), puppies and dogs require constant ONGOING training throughout their lives in order to see results that are wanted by the owners. Having a service animal requires additional training beyond the simple commands a puppy would usually be taught. This must be done by all parties involved who claim ownership of the dog.

    Warren Retrievers should not be held liable because someone decides to quit the professional training required for this service dog that was clearly stated in their contract. Just because a dog does not listen to simple commands, this does not entitle someone to breech their contract and simply stop paying for monies owed because they think a dog is improperly trained.

    The owner needs to step up and admit she was wrong for stopping professional training. Without knowing the full circumstances, the owner must also have given up on training the dog herself if she states that the dog would not follow these "simple commands." All dogs will eventually follow commands if trained properly with time, patience, and consistency, as I have seen with my puppy.

    As for eliciting names of specific D.A.D. owners in these forum: it is simply uncalled for. Despite someone being frustrated in the past because of specific circumstances, does not entitle someone else to post statements that could be eluded to as a defamation of character.

    • Jacey

      Well said Luke…I was thinking about that defamation of character thing as well. Pretty low of them to resort to that type of behavior. Totally discredits their character all by themselves, doesn't it? That's all that has been accomplished by all of this really. And thank you for helping defend the character of someone we both love very much.

    • Ourstorywasattacked

      Luke,

      I'm with Jacey, very well said. And thank you for coming out and defending a company I believe in.
      Our dog is great, I have no complaints, well okay one ours learns way to fast! I was told day one as it states in black and white. The trainer will come out to us about every three months or so, becasue there could be cancellations on both sides. We have done what the trainers have told us and have been in constant contact. We have Emailed, phone, text, Skyped. Our dog paws to get our attention and nose nudges for a high and sits and paws for a low. It's a lot of work, but it's repetition and consistency every day. If you don't work with your dog then your dog isn't going to work for you.

  • Mickie

    Just an update, we will be going to trial against Mr. Warren in December with numerous other families. He can NOT take our Amazon. Our boy gets to stay with us and be a happy dog!

  • Theyattackedourstory

    "Trolling families?" Yes; that is what you hateful individuals do. I wasn't even in the program one month and here I find myself, my child and our dog on your page of hateful, twisted lies. Our video with awful things being said about it. I had no idea what was going on since I keep to myself, so you talk about "trolling families" you sought out deliveries and found my child's and posted it. One of you even befriended me on face book but told me to keep you as a "secret friend?" Does that bring back any memories to any of you? I can mention your name, but I won’t, I am not going to play your awful hurtful game. Once we engaged in conversation and this person started to bash other "families" saying that they are "all liars" that their dogs don't alert and mine probably doesn't either, that is when I got suspicious. (Of course I deleted you, and you sent me a nasty message telling me if I posted any more lies about my dog alerting on my page that you would continue to post them on yours) I read every single comment on here, and it goes to show what kind of "creepy trolling people" some of you are. The Cool Aide Drinker above, I think what this person was referring to is called an example Jovana. And to you non kool aide drinker, this is where you seem, or a lot of you seem to think you know everything. I don't even know the people you mentioned, but they must be very important to you since you mentioned them? I had to take down my face book account because some of you "trolling people". I believe out of pure evil good prevails, especially when done in the manner that some of you have done it in. You do this not to right some kind of wrong, but to gain some kind of feeling or shall I say a power of bullying, not only against Dan Warren but the innocent parents, children and their dogs because of a freedom of choice they have all made. Whether or not they know the stories, (and I'm sure they do because everyone does research) which I did and I still chose sdwr. Do you want to know why? It was all the positive stories that out weighted the negatives ones, it was the way you post on that infamous page as well as some of your own, it was the degrading, hateful, nasty, belittling, derogatory, name calling and hurtful things some of you post about Dan and some families. I have seen some stuff that is old news, who cares. I just feel there is no need for any of it. Not in the company long, but as a professional, I just feel there was a more adult, mature and professional way to do it all. My feeling for all of this, maybe if some of you would have done what you were taught you wouldn't be having issues. And if what some of you are saying is true about the skin issues and fur missing on delivery, why would you be so stupid to except a dog in that condition? Seems questionable to me and I'm sure other smart people with common sense as well would be asking the same question. My question to some of you are, do you have real issues or could you just not raise the money? Did you go because your supporting a good friend? Do you want to be in some kind of spotlight? What made you all come out in the first place? One is to wonder what some of your motives really are? Now, I'm not going to argue with any of you, you have your opinions and I have mine, you made your choice and we made ours, our dog works and you say yours doesn't and that is the end of it. But I agree, no matter what you still have an obligation to pay for something that you have that you owe money on, that's the law. You could have done it in a professional manner and put it in a Escrow account, this way it would have shown that you are doing your fundraising quotas or what have you, then legally he couldn't come after your dogs. I think the maturity level on your part is very disgusting and you all should be ashamed of yourselves. You in no way shape or form would have ever swayed me from going against sdwr just from what comes out of your mouth and how in an unprofessional way you have handled it, calling names, trolling families pages, dogs pages, acting as though you know it all about service dogs. A lot of us have done our research too and we know enough to have brought us to this point. You are not protecting families or trying to do a good deed as you say you are doing, you are in our eyes a bully and a pathological liar. It's sad that some of you have had to involve some innocent families because of your beliefs and your own failures and others successes! And Heather I don't know you, but I will ask Dan to hook us up as I don't have a face book account anymore. I hope one day we will meet , you seem like a very strong and beautiful woman. Don't let what they did bother you, anger is evil as we all have seen, we are better than that.

    • Jovana Flores

      Don’t know who you are and I don’t care. If you have an issue with me or my fb page, address me directly not by sticking my name in an anonymous post. Facts are facts whether old or new it doesn’t change them. Can you really say your ok with having your child around a sexual predator just because it’s old news, in the past and who cares? Truth is truth and calling someone a liar without ever having spoke with them and asked why they claiming these things is cowardly. You have to the nerve to say we should continue fundraising for Dan even though we know he is a fraudulent man and runs a scam organization. I don’t fund terrorism, sorry ain’t happen doll. Now if you have something to get off your chest regarding something I may have said on my page, then well you know how to find me. Obviously so by the shout out on your post.

    • Melinda

      I am not sure who you are referring to and since some of us on here are not afraid to put our true identities, maybe you should too and call out who you need to call out. I can answer every single one of your questions but first I would love to address a comment you made. I am not sure whose page you are referring to when you say that your story was taken and attacked. I can tell you however that every time I ever posted a story of a new delivery on the scams page, I made it a point to tell everyone that in no way was the family to be attacked and in no way was my criticism towards the family. My problem with those stories was the information in the stories. I would criticize the information being relayed to the public that was not true. Information about parents not checking sugars because the dog was there as well as some of the false information that was being relayed. I would criticize a 16 week old puppy being called a service dog and wearing an access granted SD vest.
      As for your questions, many families arenot aware of the skin issues until after the dog is delivered and for he dogs that had missing fur on scabs on their heads, they were told that it was from the dogs hitting their heads on the crates and I can prove that's what they were told. To sit here and say these families did not do as they were told is BS and you know it. I have personally connected many of these families to outside professional trainers because they were not getting the training they needed. Professionals have stated that many of these dogs are not service dog material and can never be service dogs. The fact is that not every dog from a litter is SD material. You are lucky if you get even a few from each litter that is SD material and yet almost every dog from every litter seems to be getting placed. Why? Why did these families come forward? Because someone finally took a stand and came out publicly to tell it like it is. When the first family in TX came out, they were bashed and put down. I even bashed them to defend Dan and I didnt even have a dog. After I saw first hand what some people were suffering through, I chose not to be one of those people and backed out and then I came out publicly to share my story. Many people contacted me and for months they shared their heartache with me about their experiences. Still, they were afraid to come forward because they were afraid of being retaliated against. When they realized that there was an entire community behind them who would support them, they finally chose to come forward at the risk of losing their dog who they grew to love. Many families settled agreements. Do you know how many families signed gag orders just so they would not lose their dogs or they sent their dogs back and still had to sign gag orders at the threat of still being sued for their contracts even though they no longer had the dog. The Turmero family, Miller, Herrin, Acuna, Pion, these are just a few of them. What you don't know is that some of these families have the funds put aside to pay off their dogs and yet once they stopped receiving training because they were friends with the wrong person, they stopped paying. The family in this story was paid up to date when she came forward. ((Continued below))

      • Melinda

        ((Continued…))What about the families who are paid in full and coming forward. They are losing money and their training yet they still choose to speak out. The Boldens, Hubbards, Worthy, Saunders, Middleton, Hudson and the Smith family who sent their dog back and never received their replacement. You do not know the law. There is no obligation to pay for services not rendered, contract or not. And let's not go there about who is the bully here. When the first family ever came forward, we were told by the organization to defend WR and attack the family and like idiots we did it. These families don;t want to be in the spotlight, they want what they paid for. No one should have to be outcasted and mistreated for asking questions and that's what happened to most of these families. The other half was booted from the training groups because they questioned the organization about rumors they heard. You want to talk to me about facts, you want evidence, proof, then by all means contact me. mcolon78@hotmail.com. They have no other motives than to be heard and to protect others from being in their shoes. I can tell you right now that some of these families have made demands from the company and offered to not come out publicly if their demands were met. Do you know what those demands were? They wanted to be put back in the training group, they didn't want to be told who to friend on FB, and they wanted training on time. One family just wanted their extra fundraised money to pay for medical bills for the dog. Another family just wants a replacement dog that they were promised. One family was not even in a contract and sent their dog back for training, all they want is their dog back that is now being used to help train other dogs. One family only asked that she not be threatened by her trainer anymore every time she questions the trainer's methods. One family asked for a new trainer, another family asked for a statement only so they could see where they were and they were told no, so they stopped paying until they get their statement. So, know your facts before you come on here speaking out. The only ones who bullied and attacked are the Warren families who came on here to make comments about the family's home and how un-devoted they were. Yes one person did bring Heather into this and a part of me can understand why. Although she has nothing to do with this, they were trying to make a point that her family is on here contradicting the Hollingers and claiming devotion to the company, yet she has had issues too and maybe the family is not aware of the issues and maybe Heather resolved them which I hope is the case, but the fact that the family is acting like everything is peachy, was just wrong. I will agree that the way it was handled could have been handled a lot better. Everyone has different experiences. You want people to know how great your experience is and others want people to know how horrible theirs was. Their battle here is not with the families, their battle is with the organization. If you feel that by someone speaking out against the organization means that they are speaking out about you, then that is a personal issue. How many of you have contacted these families one on one and asked them to share their story? How many of you have asked these families for proof? If you take a second to reach out, you will see that they are not all talk and they could back it all up with evidence.

    • Melinda

      What about the families who are paid in full and coming forward. They are losing money and their training yet they still choose to speak out. The Boldens, Hubbards, Worthy, Saunders, Middleton, Hudson and the Smith family who sent their dog back and never received their replacement. You do not know the law. There is no obligation to pay for services not rendered, contract or not. And let's not go there about who is the bully here. When the first family ever came forward, we were told by the organization to defend WR and attack the family and like idiots we did it. These families don;t want to be in the spotlight, they want what they paid for. No one should have to be outcasted and mistreated for asking questions and that's what happened to most of these families. The other half was booted from the training groups because they questioned the organization about rumors they heard. You want to talk to me about facts, you want evidence, proof, then by all means contact me. mcolon78@hotmail.com. They have no other motives than to be heard and to protect others from being in their shoes. I can tell you right now that some of these families have made demands from the company and offered to not come out publicly if their demands were met. Do you know what those demands were? They wanted to be put back in the training group, they didn't want to be told who to friend on FB, and they wanted training on time. One family just wanted their extra fundraised money to pay for medical bills for the dog. Another family just wants a replacement dog that they were promised. One family was not even in a contract and sent their dog back for training, all they want is their dog back that is now being used to help train other dogs. One family only asked that she not be threatened by her trainer anymore every time she questions the trainer's methods. One family asked for a new trainer, another family asked for a statement only so they could see where they were and they were told no, so they stopped paying until they get their statement. So, know your facts before you come on here speaking out. The only ones who bullied and attacked are the Warren families who came on here to make comments about the family's home and how un-devoted they were. Yes one person did bring Heather into this and a part of me can understand why. Although she has nothing to do with this, they were trying to make a point that her family is on here contradicting the Hollingers and claiming devotion to the company, yet she has had issues too and maybe the family is not aware of the issues and maybe Heather resolved them which I hope is the case, but the fact that the family is acting like everything is peachy, was just wrong. I will agree that the way it was handled could have been handled a lot better. Everyone has different experiences. You want people to know how great your experience is and others want people to know how horrible theirs was. Their battle here is not with the families, their battle is with the organization. If you feel that by someone speaking out against the organization means that they are speaking out about you, then that is a personal issue. How many of you have contacted these families one on one and asked them to share their story? How many of you have asked these families for proof? If you take a second to reach out, you will see that they are not all talk and they could back it all up with evidence.

    • Melinda Colon

      What about the families who are paid in full and coming forward. They are losing money and their training yet they still choose to speak out. The Boldens, Hubbards, Worthy, Saunders, Middleton, Hudson and the Smith family who sent their dog back and never received their replacement. You do not know the law. There is no obligation to pay for services not rendered, contract or not. And let's not go there about who is the bully here. When the first family ever came forward, we were told by the organization to defend WR and attack the family and like idiots we did it. These families don;t want to be in the spotlight, they want what they paid for. No one should have to be outcasted and mistreated for asking questions and that's what happened to most of these families. The other half was booted from the training groups because they questioned the organization about rumors they heard. You want to talk to me about facts, you want evidence, proof, then by all means contact me. mcolon78@hotmail.com. They have no other motives than to be heard and to protect others from being in their shoes. I can tell you right now that some of these families have made demands from the company and offered to not come out publicly if their demands were met. Do you know what those demands were? They wanted to be put back in the training group, they didn't want to be told who to friend on FB, and they wanted training on time. One family just wanted their extra fundraised money to pay for medical bills for the dog. Another family just wants a replacement dog that they were promised. One family was not even in a contract and sent their dog back for training, all they want is their dog back that is now being used to help train other dogs. One family only asked that she not be threatened by her trainer anymore every time she questions the trainer's methods. One family asked for a new trainer, another family asked for a statement only so they could see where they were and they were told no, so they stopped paying until they get their statement. So, know your facts before you come on here speaking out. The only ones who bullied and attacked are the Warren families who came on here to make comments about the family's home and how un-devoted they were. Yes one person did bring Heather into this and a part of me can understand why. Although she has nothing to do with this, they were trying to make a point that her family is on here contradicting the Hollingers and claiming devotion to the company, yet she has had issues too and maybe the family is not aware of the issues and maybe Heather resolved them which I hope is the case, but the fact that the family is acting like everything is peachy, was just wrong. I will agree that the way it was handled could have been handled a lot better. Everyone has different experiences. You want people to know how great your experience is and others want people to know how horrible theirs was. Their battle here is not with the families, their battle is with the organization. If you feel that by someone speaking out against the organization means that they are speaking out about you, then that is a personal issue. How many of you have contacted these families one on one and asked them to share their story? How many of you have asked these families for proof? If you take a second to reach out, you will see that they are not all talk and they could back it all up with evidence.

  • Disgusted

    If I pay $20000 for a dog, I expect a fully trained service dog… not a puppy with a so called bred ability to alert my child. That's all this guy does, he runs a glorified puppy mill and charges people thousands of dollars for an untrained pet. That's NOT what service dog organizations are suppose to do. Service dogs take around 2 years to train, and until a dog is an adult – you wont even know if he will turn out to be a good Service dog candidate. Giving these poor unsuspecting parents false hope and a potentially dangerous untrained dog is absolutely heartless. It's all about the money for this guy, he doesn't care about these families after he gets their money…

    The dog in the video clearly has severe anxiety issues and should NOT be a service dog. If the dog had come from a respectable breeder, and had been properly trained and evaluated for service dog work – the family in this story would NOT be having these problems.

    • Ihateignorantpeople

      Maybe if the people in the video would take more time and work with the dog it wouldn't act like it did in the video. Any dog can be trained to listen to commands. In this case it doesn't look like the family has tried to do any training to keep working with the dog. The dog doesn't have anxiety issues, instead it has no responsible owner that wants to continue to work and train the dog. Anyone that owns a dog knows a dog will get excited around people that's what this dog did, pulling on the dogs leash isn't going to do anything, by no means does this mean that this specific dog has "anxiety issues."

      • Melinda

        Back up. For someone who hates ignorant people you sound pretty ignorant and your comment shows. "Any dog can be trained to listen to commands", to an extent you are right, but not any dog can be trained to be a service dog and that's what this family expected. Better yet, not every dog can be trained to do all commands because if the dog has a traumatic experience as a puppy, prior to arriving to the family, those severe anxiety issues will hinder the dog from being able to be trained to do anything. I know many of these families with dogs who have severe anxiety issues upon delivery and it has gotten worse even with constant training. The family should not be doing the training with these dogs, the family should only be continuing the commands that the dog was already taught by a competent trainer. When a trainer comes to the home to spend days training, they should be teaching this dog how to not pull, or to heel, or whatever. When the dog shows that it understands the command, the family should only be reinforcing, not teaching. These families are not trainers so no one should be showing the family how to train a dog, they should be teaching the family how to reinforce the learned command. And anyone who owns a service dog knows that a dog does NOT get excited and act like an untrained dog around new people. That dog should have been trained to stay in a sit when people come around. This dog is old enough that the trainers should have had this dog sitting, staying, heeling, and walking properly on a leash by the time that dog was six months old. Those are basic commands. Who the heck pays $20,000 to do all the work. If this dog was delivered at 14 week old, it should have already known sit, stay, and leave it, as well as been used to walking on a leash. Pups as young as 8 weeks can be taught some very basic commands. These dogs should be held by the organization until they are proficient in at least 10 critical commands. Sit, stay, down, come, drop it, leave it, wait, watch, with me (or side, heel) and an emergency recall command that makes that dog stop dead in its tracks and come to you. If you have a dog, does your dog do this? Doubt it!

  • Kelly

    I am surprised there have not been more complaints. When they sell someone a really expensive, untrained puppy (they are placing puppies only two or three months old, they aren't old enough to be trained as service dogs yet), and people are expected a trained service dog, they are likely to be unhappy.

    • Ourstorywasattacked

      Kelly,

      Do you own a Service dog by sdwr? If not then how can you speak and make assumptions of something you have no idea? There are a lot more positive stories than negative ones.

      • Melinda

        Ourstorywasattacked,
        That is where you are wrong. There are way more negative stories or people having issues, than there are positive ones. There are more people in the SD community and T1 community who are against the company rather than for. That is a proven fact. Whether you feel the stories are true or not, does not mean they don;t exist. There are an additional 75+ families who have chosen to cut their losses. Do you have contact with all of the original families? I know for a fact you dont and the reason is because 90 percent of them are unhappy. None of the original families whose dogs are almost 3 yrs old, have fully trained working dogs. Thats why you don't hear from them. Of all the people in the dog groups, ask who has had their dog the longest. See what you get. Mind you, the company went active in 2010.

  • Joe John

    Do some research on Charles Daniel Warren Jr. Dan is a convicted felon in Virginia. He used to be a finance manager at a few car dealerships in the Richmond area and was helping purchasers with poor credit lie on applications and forge documents…you name it…The guy is a master manipulator and a sociopath. He is also gay and Jake is his gay lover. watch out for him…I can't believe he's not been nailed by the feds yet…he'll go down. Has anyone contacted Katie Beck at WTVR TV-6 in Richmond? She's an investigative reporter. A few years ago, Dan appeared on their news broadcast to showcase these dream dogs. They would probably do a follow-up expose on him now
    and begin spreading the word here in his home base. He has since fled Richmond and moved to Orange, Virginia since he burned all of his bridges in Richmond. Look up his criminal record in Chesterfield County Virginia…he's a felon.

  • Michelle

    I have a diabetic alert dog from Warren Retrievers and he has saved my life three times already, not to mention as soon as I hit 180 going up and 80 going down. I would be dead if it wasn't for my Warren Reteievers diabetic alert dog. I can put you all in touch with the paramedics who responded to my dog hitting the 911 button because I was passed out from a low blood sugar. Shame on those who say Warren dogs are scammers. MY DOG SAVED MY LIFE!

  • Mickie

    I totally agree with you. I will be the first to admit that there are DAD's that do an awesome job and it IS because of the wonderful families who have spent many hours and continue to spend many hours with their dogs. I spend many hours a day working with Amazon. Was always in constant contact with my trainers, we took video of our sessions, took notes and our one trainer would give us notes, websites, options, etc. He just doesnt have it. Scent samples, many, many blood sugar checks, him sitting right there with her when she checks. He loves his girl, I am very happy for those who have great dogs. I am jealous. But somewhere with many other families and ours, Warren has dropped the ball. I should not have to seek outside training from others outside his organization like the person Karen and Jacey know has done by her own admission to me. That is where my issues lie.

  • Jacey

    Why criticize someone for their use of additional training? And why speak of someone's use of such as if it is a negative thing and without their permission to do so? I am not pointing fingers at anyone and am not denying that there are failures. I would just like the other side presented so why are people afraid of the positive comments of others?

  • Stop dog scammers

    The positive comments are not accurate. People are misguided. Half of the people on here who are complaining, once defended this company because they thought that their dogs were awesome alerters. Thats was until the truth was revealed. If you check your child every time the dog barks or paws and he does it every hour, I guarantee you there will be off numbers. What you dont see Jacey is the times the dog alerted and the child was fine. How many false alerts are there?Missing an alert, yes I can see that but a dog should never falsely alert.

  • Michelle

    I don't know who you are but you sure like to run your mouth….And talk about speaking negatively that's all I have read coming from your mouth! Do you have permission to "REPORT" about Dan Warren do you personally have involvement with him for a DAD!! I suggest you get ALL the facts STRAIGHT not just the bull running from your mouth!! You obviously like DRAMA because you can't stop it from your fingers typing it!! And criticize people for extra training I had to PAY for extra training because my trainer hasn't shown up in almost a year ! And I am getting collection letters from this company. So before you continue jumping all over families, I truly suggest you get your facts straight! I am glad your friend has a great dog and I'm sorry the 40+ families didn't !! And I am one of them so I CAN SPEAK NEGATIVELY or however else I chose to.

  • Jacey

    I am sorry you feel it necessary to question what I have seen. I have not talked about what I have not seen. I would imagine I would rather respond to a false alert than miss an alert that would've saved a child's life. And I am sure there is no one saying that the dog should be 100% correct 100% of the time. I worry about people who state that someone's positive comments are not accurate when I am not saying yours are inaccurate. I am confused as to why saying that every outcome of this program is not a failure is such a controversial statement. When people resort to name calling and throwing someone under the bus who has not commented on this post, it disturbs me and I no longer value what that person has to say. I am not sure why everyone is threatened by a comment that speaks of an experience that may not coincide with yours. Sorry that offends you. Shows people's true colors and intentions.

  • Stop dog scammers

    The reason that you and Karen are being attacked was not because of the positive outcomes you state you have seen, but because of how you have seen them. Many people on here know that Karen is related to the gross family and you are friends with them. If you were not connected to them in any way that would be different. But to be connected to them and speak about a wonderful working dog when that family has admitted they have had nothing but problems, it gets people worked up.

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