A number of UGI customers have received phone calls stating that they owe money for their energy bills and that non-payment would result in having their service shut off later that day.
The scam caller goes on to instruct the customer to purchase a pre-paid Visa card and call back with the card number and details so it can be applied to their account. These phone calls are not generated by UGI or an agent of the company, nor is this the normal process that UGI would follow if a customer is not current on their account. In addition, UGI would not recommend a prepaid credit card as an option for payment.
Most calls have been received by residential customers who are current on their account. UGI advises all of its natural gas and electric residential and commercial customers to provide no information if they receive this call and contact UGI at 800.276.2722.
UGI Utilities has headquarters in Reading, Pennsylvania and serves 660,000 customers in 45 Pennsylvania counties and one county in Maryland. Customers interested in additional information visit the UGI website at www.ugi.com; on Facebook at www.facebook.com/ugiutilities; Twitter at www.twitter.com/ugi_utilities.