Mom says daughter’s accident leads to humiliation at Dollar General and online

A Missouri mother is upset by the way her local Dollar General handled her daughter’s potty training accident.

As most people realize, toilet training is a difficult part of parenting, and accidents are just par for the course.

Samantha Sargent says that rather than understanding, she and her daughter were publicly humiliated by a store employee.

Sargent’s two-year-old daughter Railyn is recently potty trained, but while they were out shopping she had an accident.

“She had an accident, and I went to buy her some new underwear and basically changed her, cleaned her up, like I think any mom would,” Sargent said according to WDAF.

As she went to check out, the little girl was wearing her shirt and the new clean underwear, and her wet shorts were in the cart.

“The lady just started ringing us up, she didn’t really say anything to us until we were almost finished. That’s when she got to the open package of underwear,” Sargent explained. “That’s when she said that she wasn’t properly dressed for a public place and was completely rude and disrespectful, and she humiliated us.”

Sargent went to Facebook asking for feedback, and she was encouraged to talk to the manager. She went back up to the store to complain and expected a call back from the manager.

Instead she said a friend told her the manager posted this on Facebook, asking: “Who thinks it’s ok to have your young daughter in a public place with underwear and a t-shirt?”

This enraged Sargent.

“The biggest part of it was I’m a mom, and that’s my baby, and you don’t talk about my child. That’s a feeling that only a mother can understand,” she said.

Sargent took her complaint to the corporate office, but she says she won’t be going back to the store.

A representative of Dollar General writes:
Dollar General strives to provide customers a respectful, welcoming and pleasant shopping experience with friendly customer service. The recent incident at our store in Holt is not reflective of our mission of Serving Others and we sincerely apologize for any inconvenience this unfortunate situation may have caused. We are providing additional training to our store associates in Holt to reinforce our company policies regarding customer service and look forward to the opportunity to serve this customer again soon.

Read more: WDAF