Update, May 27, 4:45 p.m.: Royal Caribbean has just announced that the remainder of the May 24 sailing of Grandeur of the Seas has been canceled, and all passengers are being flown back to Baltimore tomorrow. As compensation, all passengers will be fully refunded the amount of their cruise fare, along with a “future cruise certificate for 100 percent of the cruise fare paid for their May 24, 2013, Grandeur of the Seas sailing,” according to the statement.
Unfortunately, the damage caused by the fire on Grandeur of the Seas will require us to cancel the rest of the current sailing. We are currently working on making the necessary arrangements to return all guests to Baltimore, Maryland.
Royal Caribbean International is deeply sorry for this unexpected development in our guests’ vacation. We understand that this may have been a very stressful time for them. And we also know that it has significantly impacted their vacation experience. We appreciate their patience and cooperation in dealing with this unfortunate situation.
A dedicated telephone hotline has been established for family members of guests at 1-888-824-0012 or internationally at +1-408-916-9000. The cruise line requests that only families of guests use the telephone numbers in order to help ease call volume and ensure that they can receive information as quickly as possible.
We continue to assess the situation on board Grandeur of the Seas and gather the necessary information in order to make a decision regarding the next voyage. Assessment such as these can be complicated, and all facts must be gathered before a decision can be reached. We do not take any decision lightly that may impact our guests’ vacations.
We encourage guests on the May 31, 2013, sailing of Grandeur of the Seas monitor this website or our Twitter handle @RoyalCaribbean for an update on your voyage by 8:00 p.m. tonight.