Mom says daughter’s accident leads to humiliation at Dollar General and online

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A Missouri mother is upset by the way her local Dollar General handled her daughter’s potty training accident.

As most people realize, toilet training is a difficult part of parenting, and accidents are just par for the course.

Samantha Sargent says that rather than understanding, she and her daughter were publicly humiliated by a store employee.

Sargent’s two-year-old daughter Railyn is recently potty trained, but while they were out shopping she had an accident.

“She had an accident, and I went to buy her some new underwear and basically changed her, cleaned her up, like I think any mom would,” Sargent said according to WDAF.

As she went to check out, the little girl was wearing her shirt and the new clean underwear, and her wet shorts were in the cart.

“The lady just started ringing us up, she didn’t really say anything to us until we were almost finished. That’s when she got to the open package of underwear,” Sargent explained. “That’s when she said that she wasn’t properly dressed for a public place and was completely rude and disrespectful, and she humiliated us.”

Sargent went to Facebook asking for feedback, and she was encouraged to talk to the manager. She went back up to the store to complain and expected a call back from the manager.

Instead she said a friend told her the manager posted this on Facebook, asking: “Who thinks it’s ok to have your young daughter in a public place with underwear and a t-shirt?”

This enraged Sargent.

“The biggest part of it was I’m a mom, and that’s my baby, and you don’t talk about my child. That’s a feeling that only a mother can understand,” she said.

Sargent took her complaint to the corporate office, but she says she won’t be going back to the store.

A representative of Dollar General writes:
Dollar General strives to provide customers a respectful, welcoming and pleasant shopping experience with friendly customer service. The recent incident at our store in Holt is not reflective of our mission of Serving Others and we sincerely apologize for any inconvenience this unfortunate situation may have caused. We are providing additional training to our store associates in Holt to reinforce our company policies regarding customer service and look forward to the opportunity to serve this customer again soon.

Read more: WDAF


  • MyViewpoint

    The part I wanted to see was that the mom did not ignore any potty material on the floors of the store and did not have the wet shorts directly touching the cart. In other words, she was cautious to make sure she did not leave contamination for others. I did not read that part.

  • kerri

    My first thought was the same thing, she put those shorts and underwear in the cart that's not sanitary – had she grabbed a plastic bag and put it in I would not have had a problem. I do not think that was right…also, as far as her daughter being dressed properly for a public place – you do have to worry about perverts! Even though she is two, you see people offending even children younger and I don't care if it's people just seeing her and having evil thoughts – that's enough for me to keep a little girl as dressed as I possibly could. *However* I would not have said anything to this lady, she wasn't hurting anything and I would have known it was not intentional – so while a little more thinking was in order, I do not think her or her daughter deserved to be treated like that. It might have saved face to grab the underwear, get her to the car and change her. Or pay for the underwear and ask for the bathroom…I'm not saying the mom was wrong, just saying she should have thought it out a little more…

    MyViewpoint – I am taking this story as the accident was somewhere else, she just ran into the dollar store for the underwear…

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