LEBANON, Pa. — A Lebanon County medical center today announced that it was named the No. 1 healthcare facility in the nation for veterans' patient experience.
Lebanon VA Medical Center (Lebanon VMAC) received the honor for the fourth consecutive year. The local veteran’s facility and its five associated community clinics were notified last week of their achievement, officials said.
The facility received the award for achieving the highest overall combined patient experience and employee experience scores of all complexity level 1 facilities in the Veterans Health Administration (VHA). The facility moved from a level 2 to a level 1 this past year.
The facility scored in the top quintile in the Survey of Healthcare Providers (SHEP) Overall Rating of the Provider, SHEP Inpatient Overall Rating of the Hospital, Veterans Signals (V-signals) Trust scores and the All-Employee Survey (AES) scores for the Best Places to Work, Lebanon VAMC said. The Veteran Trust score is a record high level.
“Whenever I’m asked, what is different about Lebanon, I always say the staff working at our medical center and community clinics truly believe that it is a privilege to serve the brave men and women who have sacrificed so much and served our country so nobly, therefore they always go above and beyond to provide exceptional care with exceptional service," Jeffrey A. Beiler II, Lebanon VAMC CEO and executive director, said via a press release.
Lebanon VAMC officials will receive the award during VA’s annual Customer Experience Symposium from Sept. 16 - 18 in Washington DC.
